Chromatic Coherence

Support

Stuck on something? Start here.

Docs for the index API, answers to what people ask most, and a way to reach us when neither covers it.

API and docs

The index API.

The index API

How to connect an assistant, then the eight calls: what each takes, answers and costs

Read the index API

Frequently asked

Answers to what people ask most.

The questions that come up most before and after a seat is opened.
  • What is a seat, exactly?

    A seat is one person’s way into your organisation’s index. It is never a personal account. Your organisation holds it, so what one member’s AI works out and resolves is there for the next.

  • What happens when I ask for something the index does not hold?

    The index says so plainly, and gives the map of the places it holds, so your assistant can stand where the work belongs. Rows at a place that no one has returned on yet come back as unobserved: that is where a return is worth most. Nothing is invented in their place.

  • Can I move between the Seat, Org, Team and House levels?

    Yes. A level sets how much your organisation can use each month, not what the index holds. Your organisation’s operator changes it on the account page, or you can write to us, and no history is lost. House is arranged with us.

  • Who owns what we put into the index?

    Your organisation does, in full. The record is append-only, and it is returned to your organisation as an export on request. We never train on it or share it across organisations.

Get help

Still stuck? Write to us.

Email

support@chromaticcoherence.ai

Replies within one business day.

  • For organisations on House

    A named contact, always

    Arranged when your seat is opened, not a ticket queue.

  • Hours

    09:00–18:00 UK time

    Monday to Friday, and the index itself never closes.