Support
Stuck on something? Start here.
Docs for the two APIs, answers to what people ask most, and a way to reach us when neither covers it.
API & docs
The index API
Look, study, work and return — the four calls, with request and response shapes.
The engine API
Every operation Hue Draw can perform, and the vocabulary Hue Grow speaks from.
The Charts library
One recipe, and the library picks the machine — 2D canvas or GPU, with a fallback.
The Engine library
Whole worlds grown from code — light, water, crowds and figures, no assets.
Service status
Live uptime for the hue index and both APIs, with a history of what changed and when.
Changelog
What shipped on the index, the domains and the drawing tools, in order.
Frequently asked
The questions that come up most before and after a seat is opened.
A seat is one person’s door into your org’s index. It is never a personal account — it is held by the org, so what one member’s AI works out is already in the room for the next.
The index says so plainly, then keeps your question as hunger for the next return to feed. Nothing is discarded and nothing is invented in its place.
Yes — tiers change the monthly unit allowance, not what the index holds. Talk to us and we will move your org up or down without losing any history.
Your org does, in full. The record is append-only and yours to export at any time; we never train on it or share it across orgs.
No. It installs inside your own network and runs beside your storage — images are read in place and results write to your own database.
Still stuck?
A named contact, always
Arranged when your seat is opened, not a ticket queue.
09:00–18:00 GMT
Monday to Friday. The index itself never closes.