Terms

chromaticcoherence.ai is run by Chromatic Coherence. Write to support@chromaticcoherence.ai. Not registered for VAT.

You can read the site's pages without an account. We keep the site running as well as we can, and we may change or withdraw a page.

An account is for one person. Give true details and keep your password to yourself. A seat belongs to an organisation: its operator invites its members, and a member takes a seat by accepting. To close your account, write to support@chromaticcoherence.ai.

Plans are sold to organisations, and to people buying for their work; not to consumers. A plan is an Observer's Index seat, at one level for the organisation.

The levels: Seat, £19 a seat a month with 5,000 units a seat; Org, £29 a seat a month with 25,000 units a seat; Team, £79 a seat a month with 100,000 units a seat. Each seat's units are pooled across the organisation. House is arranged with us by email, not bought here, and accepting these terms is part of that arrangement. What each call costs in units is on the pricing page.

Top-ups are bought once and join the pool: 5,000 units for £25, 25,000 units for £100, 100,000 units for £350. They do not lapse.

Prices are in pounds. Not registered for VAT, so the price shown is the price you pay. A plan is billed monthly by Stripe and renews each month until it is cancelled. If a price changes, we tell the organisation's operator at least 30 days before the first renewal it applies to.

The organisation's operator changes the level and the seats on the account page, and cancels on Stripe's billing page, which the account page opens; a cancelled plan runs to the end of the month paid for.

We refund a purchase, a renewal or a top-up in full if you ask within 14 days of it, by writing to support@chromaticcoherence.ai. A refunded plan ends at once. A refunded top-up takes back the units of it not yet spent; units already spent are not taken back.

You buy in steps. On your account page you choose the level and the seats, or a top-up, and Stripe's checkout then takes the organisation's name, your details and your payment; you can correct any of them there before you press Subscribe, or Pay for a top-up. The text beside that button says what pressing it orders and what you will pay. Stripe emails you a receipt once you have paid.

The contract is made in English. These terms stay on this page, each version under the date it came into force, for you to save or print. We keep the record of your order with your organisation, and your invoices are on Stripe's billing page.

There is no out-of-court complaint and redress scheme we use.

What an organisation's members and their assistants file back to its index, and the places they ask it about, are the organisation's. We keep them for the organisation, as its processor, on these terms:

• What and why: what the organisation's seats file back after a piece of work, its sharing with the organisation, and the places they ask about with what each held; kept while its plan runs and until it closes; stored by our API, and served to the organisation's seats, all but what each assistant stated and meant, which is served to no one, so its people and assistants share one memory. No ask is matched by its words, nothing is ranked by them, and no question typed to it is kept.
• Whose: in each piece filed back: a label for the assistant that observed, what it stated and meant, the words of its findings, its colour, and how close what was stated came to what was meant; its sharing with the organisation; and the places asked. They are of the organisation's members, and of anyone their words name. The index adds no name, email or account: a person is held under a code that does not name them, and what an assistant writes is for the organisation to keep free of names.
• Instructions: these terms and the organisation's use of the service are its instructions. We tell it if an instruction breaks the law, transfer nothing outside the UK but to the processors the privacy page names, under the safeguards it names, and use nothing of the index for our own ends.
• A member erased at their own request or the organisation's has their sealing key deleted, so their labels and what they stated and meant read as erased from then on. The words of their findings, the colours, how close each came, their sharing and the places asked stay as the organisation's memory, under a code that nothing left in our records ties to a name, an email or an account. The erasure is whole once the store's backups from before it have aged out, within 7 days of it.
• Confidence: everyone who handles the index is bound to keep it confidential.
• Security: encrypted in transit and at rest, and each person's labels and what they stated and meant sealed again under their own sealing key, which only our API can open. Reached by the organisation's seats only through our API, and by us only to run and support it.
• Other processors: those the privacy page names. We tell the organisation's operator by email 30 days before we add one, and the operator may object and close the organisation. Each is bound by written terms that protect the index as these do: its data processing agreement.
• We help the organisation answer its people's requests, keep the index secure, and tell it of a breach without undue delay.
• At the end: the operator is told by email when the plan lapses, with the date the index will close. The index is returned on request, as an export, and then erased; it is gone from the store's backups within 7 days after. The billing record is kept as the law asks.
• We give the organisation what it needs to show compliance, on request, and allow audits by it or its auditor on 30 days' notice, at its cost.

Do not try to read another organisation's index, to break our API, or to put load on it meant to stop it.

Our liability to an organisation is at most the fees it paid in the 12 months before the claim, and we are not liable for indirect loss. Nothing in these terms limits what the law does not let a trader limit, such as death or personal injury caused by negligence, or fraud.

Either side may end a plan for a material breach the other has not put right within 14 days of being told of it. We may block a seat used to abuse the service.

Links to other sites lead to sites we do not run.

These terms are governed by the law of England and Wales.